At efficient work gear, we understand that plans can change. We aim to offer flexibility while ensuring that our business can run smoothly. Please review our cancellation policy below:
For Design Consultations and Services:
- Cancellations within 48 hours: If you need to cancel or reschedule your design consultation or service appointment, please notify us at least 48 hours in advance. Cancellations made within this time frame will receive a full refund or can be rescheduled at no additional charge.
- Cancellations less than 48 hours before the appointment: Cancellations made less than 48 hours before your scheduled appointment will incur a [percentage or flat rate] cancellation fee.
- No-shows: Failure to attend a scheduled appointment without prior notice will result in the full charge of the service.
For Product Orders:
- Order Cancellations: Orders can be canceled within 24 hours of purchase for a full refund. After 24 hours, if the order has already been processed or shipped, a cancellation may no longer be possible. In such cases, you may proceed with a return once the product is received (please refer to our return policy for details).
- Custom or Special Orders: Please note that custom-made or personalized products are non-refundable and non-cancellable once production has begun.
How to Cancel:
To cancel an appointment or order, please get in touch with us via [phone, email, or through your account dashboard]. We will confirm the cancellation and process any applicable refund or rescheduling.
Refunds:
Refunds for eligible cancellations will be processed within 7-10 business days and credited back to the original payment method.